Blog Archives

Customer Service Basics

Excellent customer service should be the number one priority of any business. Studies show that over 65% of people leave due to bad customer service, and that 80% will tell others if they have a bad customer experience (where only

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Posted in Customer Service, Hospitality & Travel

Disney Advice from a Former Cast Member

It is no secret that I’m a Disney fan and know a lot about the Walt Disney World property in Orlando, Florida. I tend to get a lot of the same questions when people are starting to plan their upcoming

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Posted in Entertainment, General Thoughts, Hospitality & Travel