As I’m sure you’ve seen, many social media accounts aren’t managed very well – including university departments. The challenge is that… Read more Social Media Management
Tag: customer service
Writing for the Web
The first priority for all web sites is to develop accurate and useful content for site visitors – not for search engines. It is quality content that drives our online reputation and ultimately builds engagement and customer loyalty. Content should be original and unique in order to provide value to our users. The following tips will help ensure consistency throughout the website to enhance the user experience.
5 Keys to Effective Delegation
Whether you’re a chair on a new project or a higher-level manager, the foundation to effective delegation remains the same. The… Read more 5 Keys to Effective Delegation
Content Strategy is the same as dating
The goal of every marketing, sales, and communication pro everywhere is to find a way to get our customers to… Read more Content Strategy is the same as dating
Dress Code Example
One of the most difficult organizational documents to finalize is a dress code. This is especially true in higher ed.… Read more Dress Code Example
Customer Service Basics
Excellent customer service should be the number one priority of any business. Studies show that over 65% of people leave… Read more Customer Service Basics
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